General terms and conditions

GENERAL TERMS AND CONDITIONS – Minirep

These are our terms and conditions. These, together with the references they contain, apply to every agreement that we, Minirep (with K.v.K. 76899268), conclude with you. If you have any questions, please do not hesitate to contact us via freddie@uitdeukwinkel.nl or by post: Minirep Nijverheidsweg 24, 7991CZ Dwingeloo. You can also reach us on our telephone number 0646262208. We have the right to change these general terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

Article 1 – Products

We sell tools for dent removal without spraying and paint repairs.

Article 2 – Registration

You need to register to order a product. You must provide us with your personal information for this. You must fill in this personal information truthfully and it must be up to date. We protect your personal data well; see also our Privacy Statement on our website. Use a strong password for your account and never give your password to others. You are responsible for any misuse of your account (for example: if someone else places an order with us with your password).

Article 3 – Payments

The (total) price of the products is indicated in our webshop. You must make the payment within 0 days of the invoice date.

The shipping costs are for your account.

Article 4 – Deliveries

We deliver your product to the address you specified when ordering. You can no longer change the address if we have already sent the package. DPD takes care of the distribution. When the package has been shipped, you will receive a track & trace code from us, with which you can follow the order. We do our best to deliver the order as soon as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. In the unlikely event that this does not work, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 5 – Return

You can always return the product within 14 days after you have received it. You can do this with the return form or by sending an email to sales@denttoolseurope.nl. After you have received confirmation from us, you must send the product within 14 days. Once we have received the product, we will refund the full purchase amount within 14 days. The costs for the return shipment are for your account. During the period you have to consider whether you want to keep the product, you must handle the product and its packaging with care. You may unpack and use the product only to the extent necessary to determine whether you want to keep the product.

Article 6 – Warranty

We give a 5-year warranty on all tools above size 3/16. If the product breaks during normal use and within the warranty period, you are entitled to a replacement product. You must then send the defective product to us in its original packaging. The shipping costs are for your account.

Article 7 – Liability

We are not liable for damage caused by the use of a product. This does not apply if the damage was caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case not exceed the amount of the ordered and paid product.

Article 8 – Intellectual property rights

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or are managed by us with the permission of the owner). Your use should not infringe this.

Article 9 – Complaints procedure

If you have a complaint about the implementation of the agreement, please let us know. Send your complaint as soon as possible (and described as completely as possible) to sales@denttoolseurope.nl. We will deal with your complaint as soon as possible, no later than 5 days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 3 days and we will let you know when we expect a substantive answer. If we cannot resolve the complaint among ourselves, a dispute will arise that falls under the dispute settlement procedure.

Article 10 – Dispute settlement

Dutch law applies to these general terms and conditions and the agreements we conclude with you. In the event of a dispute, the court in the Northern Netherlands has jurisdiction.